Refund policy

Refund & Return Policy

Every Kuslyn piece is made to order. Nothing sits in a warehouse waiting — your shirt or hat is printed, stitched, and packed once you place the order. That keeps waste down, and it shapes how returns work here.

If something is wrong with your order

If your item arrives damaged, misprinted, defective, or is simply not what you ordered, we will make it right at no cost to you. Email kuslynbrand@gmail.com within 30 days of delivery with:

  • Your order number
  • A photo of the item showing the issue
  • A photo of the packing slip, if you still have it

We'll send a replacement or issue a full refund, whichever you prefer. You will not need to ship the item back to us in most cases.

If you ordered the wrong size

Please check the size guide on each product page before ordering. Sizing varies between garment styles, and because each piece is made individually, we can't restock returned items.

[OPTIONAL — DELETE THIS PARAGRAPH IF YOU DON'T ACCEPT CHANGE-OF-MIND RETURNS] That said, if a piece doesn't fit, contact us within 30 days of delivery. If the item is unworn, unwashed, and in its original condition, we'll accept a return for a refund or exchange. Return shipping is the customer's responsibility, and original shipping charges are non-refundable.

Items we can't accept back

  • Stickers and other final-sale accessories
  • Items returned more than 30 days after delivery
  • Items that have been worn, washed, altered, or damaged after delivery

Refund timing

Approved refunds are issued to the original payment method. Most banks post the credit within 5–10 business days, though some take longer. If it's been more than 15 business days since we confirmed your refund, email us and we'll chase it down.

Order changes and cancellations

Production starts quickly. If you need to change or cancel an order, email kuslynbrand@gmail.com as soon as possible and include your order number. We can usually make changes within [2] hours of purchase, but once an item enters production we're unable to modify or cancel it.

Wrong address

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we can reship it, but you'll be responsible for the reshipment cost. If a package is delivered to an address you entered incorrectly and cannot be recovered, we're unable to refund it.

Questions about any of this: kuslynbrand@gmail.com.